Request Returns and Refunds Service
You can copy the Order No. in “My Orders” and ask the online customer service for the item Return and Refund service.
The cost of Returns and Refunds Service
Returns and Refunds fee = Shipping cost to seller + Shipping cost from the seller + Returns and Refunds service fee
Returns and Refunds quotation form
| Monthly | Returns and Refunds |
| 1-5 times | ￥5/time |
| 5-10 times | ￥5/time |
| More than 10 times | ￥5/time |
Notes & FAQ
Notes
- Returns and Refunds total is based on the item price that you actually paid
- We can only return and refund the item to you when the third party platform agrees
- Please make sure that there is enough balance in your account after requesting the Returns and Refunds Service so you can pay for the return shipping and service fee.
FAQ
1.What to do when there is an after-sales problem with an order that is ineligible for the “Returns and Refunds”?
When there is a quality issue with the product, LooperBuy will verify with the seller based on the actual situation. We will figure out the final solution and notify the user. If the product has no quality issue, the Returns and Refunds Service will be unavailable based on the rules from the third-party platform. LooperBuy will try to communicate with the seller and protect the user’s rights.
中文版
申请退货退款服务
您可以在“我的订单”中复制Order No. 并咨询在线客服商品退货退款服务。
收费规则
退货退款费用=寄给卖家的运费+卖家寄来的运费+退货退款服务费
退货退款服务费用报价单
| 每月次数 | 退货 |
| 1-5次 | 5元/次 |
| 5-10次 | 10元/次 |
| 10次以上 | 20元/次 |
注意事项及常见问题
注意事项
申请退货退款金额以您实际支付的商品价格为准
是否可成功受理退换货，以第三方平台是否同意退货退款为准
在退货退款后，请保持账户余额充足，以便支付退货退款运费以及服务费
常见问题
1.若订单按照第三方平台规则，不支持“退货退款”，发生售后纠纷，应该怎么办？
当商品出现质量问题时，LooperBuy会根据实际情况与卖家核实。我们将找出最终解决方案并通知用户。若商品无质量问题，根据第三方平台规定，不提供退货退款服务， LooperBuy将尽力与卖家沟通并维护用户的权益。
